Volume XI
October 2006

Where We Are, Where We Are Going and How You Have Helped

by Kevin Bachman

employeescreenIQ has long been recognized by Security and Human Resource professionals as a best practices provider of pre-employment screening services. With a well established national footprint, we seamlessly provide a variety of services to clients across the globe. We could not have done it alone.

The rationale for doing background checks has become a mainstream, accepted practice within the last five to ten years, but the best methods for performing one continue to evolve. From year to year, and even month to month, we navigate a myriad of conflicting state and federal laws that pertain to the collection and use of information found in consumer reports. Courts across the country change procedures constantly, and without much advance notice. It is our commitment to recognizing and adapting to these shifts that have earned us our reputation.

But we could not achieve such distinction without the cooperation of our clients. Virtually across the board, we find you, our screening partners, are engaging and open minded when it comes to creating and promulgating a successful background check program. This does not stop after the sales process; together, our partnership extends into our day to day relationship as we strive for new and better ways to serve you.

For example, in July, we launched a new web ordering system, complete with a redesigned home page, so clients can more easily order and retrieve background checks. Prior to this rollout, we conducted training sessions every Friday for over a month. We were very pleased with the turnout, and virtually every online classroom session we conducted was at capacity.

We are also rolling out a new I-9 verification process. This new product allows clients near instant, online access and confirmation of an employee’s right to work status. We invited every client to participate, and in less than one week, have virtually filled all open slots in the planned seminar. As a result, we are looking at adding additional training seminars to take advantage of the demand for this product. Please send an e-mail to clientrelations@employeescreen.com or call us at 1-800-235-3954, option 2 if there are other topics you would like us to cover. Such a receptive audience, interested in hearing our recommendations, bodes well for our continued successes together.

There are other ways our counsel can be used to your advantage. Our position as a provider for large, mid size, and small companies affords us the opportunity to see what clients across a broad spectrum consider a comprehensive background check to be. We combine these observations with our expert skill and can recommend a comprehensive program. As our relationships deepen and the industry evolves, we periodically reach out to clients and analyze your individual basket of services together. Rebalancing, when needed, is core focus for the latter part of 2006 and all of 2007.

We thank you for your continued trust and faith in us. We feel it is our responsibility and obligation to continue to advocate to each client they perform the best background check possible while delivering maximum value for your screening dollars. Your selection of us as your partner demands we do nothing less.

Kevin Bachman is Vice President of Quality Service for Cleveland-based employeescreenIQ, a best practices provider of pre-employment screening services throughout the U.S. and worldwide. Kevin can be reached at (800) 235-3954 ext. 450 or kbachman@employeescreen.com.